Rooms Make yourself at home in one of the 100 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and slippers. Conveniences include phones, as well as safes and desks. Amenities Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the complimentary area shuttle. Business}, Other Amenities Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Property Location With a stay at Whiz Prime Hotel Darmo Harapan Surabaya - CHSE Certified, you'll be centrally located in Surabaya, within a 10-minute drive of Pakuwon Mall and Pakuwon Trade Center. This hotel is 5.8 mi (9.4 km) from Tunjungan Plaza and 4 mi (6.5 km) from Ciputra World Mall. Dining Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee. Mandatory Charges You'll be asked to pay the following charges at the property: Deposit: IDR 50000.00 per stay We have included all charges provided to us by the property. Optional Charges Fee for buffet breakfast: approximately IDR 50000–100000 per person Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4) Rollaway bed fee: IDR 150000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 2:00 PM Checkin end at 11:30 PM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed Service animals not allowed General instructions No cribs (infant beds) available Essential workers only - NO Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Guests are provided with free hand sanitizer Social distancing measures are in place Property confirms they are implementing enhanced cleaning measures Staff temperature checks are conducted regularly Temperature checks are available to guests Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures